Meet Our Team

Jalene Berger

Agency Owner

To Email Jalene Please Click Here

I’ve been managing everyday risks, protection, and retirement, for families in the Rio Rancho/Albuquerque area for 40 years. I grew up in Coldwater Michigan. I am a very proud graduate of The University of Michigan. I have the ability to make a difference in a family’s daily life and financial future. I really enjoy preparing gourmet meals and pairing them with fine wines. When I’m not working, I’m in the kitchen or working out to burn off my calorie intake! When I am not in the kitchen, I love to read motivational books. I feel so passionately about the amazing benefits that can be provided by having the knowledge of being properly protected now and in the future, that I conduct a monthly workshop regarding insurance and financial matters, with the victims of domestic abuse at Haven House.  

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Suzanne Baca

Customer Sales Associate

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I have been with The Berger Agency for over 10 years now. I am the claim support specialist and service specialist. I will work to see that you are satisfied with your service experience at The Berger Agency. I am a native of Albuquerque very proud to call this beautiful community home. What excites me most when I am at work I making sure that the customer is happy with the service I have provided.
In my free time, I love to go to the lake, camping, fishing and hunting with my family and our puppy. We enjoy everything that would allow me to truly enjoy this wonderful place we all call home. Although I do love being outdoors and going on a great adventure with my family something many may not know is that I love to sew.

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Tracie Montane

Licensed Sales Producer

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I’m originally from Gainesville, Florida, and attended the University of Florida… GO GATORS! I enjoy live music and the beautiful mountains New Mexico provides. I have been a sales producer for 25 years. Helping families manage their risks and offering them the best coverage possible is the most satisfying thing about my job. I love live music, the great outdoors, and watching my University of Florida Gators play football.

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Jacqueline Butt

Licensed Sales Producer

I’ve been working face-to-face with people for over 15 years. I am most excited about meeting new people. I believe a stranger is a friend you haven’t met yet. I know I will bring heart, efficiency, and integrity to every interaction.

I grew up in two of the most mysterious states: Alaska and New Mexico. In Alaska, I spent my time fishing, camping, snowmobiling, and living the small-town life with my Dad and five other siblings. Later, I would be with my mom in New Mexico, living in the biggest city, Albuquerque. I grew up fast and became an adult before 16. When I’m not working, you’ll find me spending time with my family. I believe family is the most important thing, and time spent says, “I love you!”

I love love love reading! I read at least two books a month. I love fiction; fantasy is my main genre. I also love leadership books. They are a mirror that everyone should take a look into. Cooking is one of my guiltiest pleasures! I’m a trained Chef; baking and pastry are my specialties. I’m also an avid outdoorswoman! I also play online video games with my Alaskan family.

I’m very passionate about supporting New Mexico organizations. I do this by donating my time and money and running 5ks to support various causes! I have been doing this since January 2024.

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Eric Austin

Licensed Sales Producer

I grew up in Albuquerque’s North Valley and graduated from the University of New Mexico (UNM). In 1999, I moved to Rio Rancho, where I currently live. While I’m new to the insurance industry, I bring 26 years of experience in advertising, where I had the opportunity to work with many different business owners. This experience has given me a strong foundation in understanding client needs and building lasting relationships.

I’m excited to learn more about the insurance industry and to connect with new people, helping them find the best coverage for their peace of mind.

When I’m not working, I love spending time with my family. I also have a passion for playing the drums and enjoy cycling on the weekends. A little-known fact about me is that I enjoy watching game shows and find relaxation in episodes of “The Joy of Painting” with Bob Ross.

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Linda Ferguson

Director of First Impressions

I have been living and working in the Rio Rancho area since 2017. I am new to the industry and have worked in hotel hospitality prior to this position, starting in 2024.

I am very excited to serve my clients with the best insurance coverage for their needs!

I love to read; Harry Potter is one of my favorites. I love watching movies too, especially Marvel movies like The Avengers!

On the weekends, you can usually find my husband and I spending time together. We enjoy walking around our Mariposa community.

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