Meet Our Team

Jalene Berger
Agency Owner

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I’ve been managing everyday risks, protection, and retirement, for families in the Rio Rancho/Albuquerque area for 33 years. I grew up in Coldwater Michigan. I am a very proud graduate of The University of Michigan. I have the ability to make a difference in a family’s daily life and financial future. I really enjoy preparing gourmet meals and pairing them with fine wines. When I’m not working, I’m in the kitchen or working out to burn off my calorie intake! When I am not in the kitchen, I love to read motivational books. I feel so passionately about the amazing benefits that can be provided by having the knowledge of being properly protected now and in the future, that I conduct a monthly workshop regarding insurance and financial matters, with the victims of domestic abuse at Haven House.  


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Suzanne Baca
Customer Sales Associate

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I have been with The Berger Agency for over 10 years now. I am the claim support specialist and service specialist. I will work to see that you are satisfied with your service experience at The Berger Agency. I am a native of Albuquerque very proud to call this beautiful community home. What excites me most when I am at work I making sure that the customer is happy with the service I have provided.
In my free time, I love to go to the lake, camping, fishing and hunting with my family and our puppy. We enjoy everything that would allow me to truly enjoy this wonderful place we all call home. Although I do love being outdoors and going on a great adventure with my family something many may not know is that I love to sew.


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Tracie Montane
Licensed Sales Producer

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I’m originally from Gainesville, Florida, and attended the University of Florida… GO GATORS! I enjoy live music and the beautiful mountains New Mexico provides. I have been a sales producer for 22 years. Helping families manage their risks and offering them the best coverages possible is the most satisfying thing about my job. I love live music, the great outdoors, and watching my University of Florida Gators play football.


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Kelly Segovia


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Amanda Martinez
Customer Service Specialist

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I grew up in El Paso, Texas but have spent most of my life in Albuquerque. I have my associate’s in psychology and am working towards my bachelor’s.
While I do not have experience in the insurance industry, I do have great customer service skills. My associate’s degree in Psychology has taught me how to better serve individuals and their needs; with an empathetic and patient approach. The opportunity to help others and make a difference in people’s lives is what most excites me.
I love being a certified Zumba instructor; dancing with friends doesn’t EVER feel like a workout! Those close to me know that singing and music is my ultimate passion, I started singing J-Lo and Mariah Carey when I was only 5.
My family is the other half of my heart. Whenever I can, I spend my time making memories and trying new things with them. I coach girls’ youth soccer during the warmer months. My goal is to empower them and give them confidence in who they are and for their future.


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Jacqueline Butt
Licensed Sales Producer

I’m new to the insurance industry, but not to the people industry. I’ve been working face-to-face with people for over 15 years. I am most excited about meeting new people. I believe a stranger is a friend you haven’t met yet. I know I will bring heart, efficiency, and integrity to every interaction.

I grew up in two of the most mysterious states; Alaska and New Mexico. In Alaska, I spent my time fishing, camping, snowmobiling, living the small-town life with my Dad and five other siblings. Later, I would be with my mom in New Mexico. Only she and myself living in the biggest city, Albuquerque. I grew up fast and became an adult before 16. When I’m not working, you’ll find me spending time with my family. I believe family is the most important thing and time spent says, “I love you!”

I love love love reading! I read at least two books a month. I love fiction; fantasy is my main genre. I also love leadership books. They are a mirror that everyone should take a look into. Cooking is one of my guiltiest pleasures! I’m a trained Chef; baking and pastry are my specialties. I’m an avid outdoorswoman, and my husband loves it. I also play online video games with my Alaskan family.

I’m passionate about helping those in my community. I believe those that do not have a voice should be helped. Some organizations that I like to support are New Mexico Solar Energy Association (NMSEA), a non-profit geared towards clean energy, and The Wildlife Fund, a non-profit dedicated to protecting nature and those animals living in nature.

Geremy Ortiz
License Sales Producer

I was born and raised in Albuquerque , New Mexico, and while I’m still learning about the insurance industry I’m eager to help as many people as I can in this field.

Some of the most exciting things about this career path are being able to provide people with better protection for their families and themselves, but most importantly being able to properly explain something as important as insurance, which is commonly misunderstood.

You’ll normally find me hanging with the good company of my family and friends when not working, but I also love going to the gym, playing sports and just being outside in general.


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Trinetta Henderson
Licensed Sales Associate

I grew up in Hyde Park, Chicago, which is only 5 minutes away from where the Obamas lived. One of my most significant educational experiences was passing the MCAT and getting accepted into medical school. I’ve been in the insurance industry for almost 7 years and I find it very rewarding to educate and teach people how to make informed decisions in regards to protecting their assets. I understand what it means to work hard for the things you have so you can provide a good quality of life for your family.

As a hobby, I love helping people feel good about themselves through the power of makeup. Seeing how a person’s face lights up with happiness after I do their makeup, signaling an instant confidence boost makes me happy. I also love helping people reach financial goals by sharing my financial journey and everything I’ve learned along the way. In my spare time, I love to read horror, sci-fi, thriller, drama, and self-improvement books and play the violin, which I’ve been playing since I was 14 years old. I also enjoy meal prepping delicious meals for my family.


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