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Meet Our Team

Jalene Berger
Agency Owner

To Email Jalene Please Click Here

I’ve been managing everyday risks, protection, and retirement, for families in the Rio Rancho/Albuquerque area for 33 years. I grew up in Coldwater Michigan. I am a very proud graduate of The University of Michigan. I have the ability to make a difference in a family’s daily life and financial future. I really enjoy preparing gourmet meals and pairing them with fine wines. When I’m not working, I’m in the kitchen or working out to burn off my calorie intake! When I am not in the kitchen, I love to read motivational books. I feel so passionately about the amazing benefits that can be provided by having the knowledge of being properly protected now and in the future, that I conduct a monthly workshop regarding insurance and financial matters, with the victims of domestic abuse at Haven House.  

Alicia Montoya
Director of First Impressions

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The Berger Agency is both fair and protective of both its employees and customers. I have nothing but good to say about The Berger Agency. In my younger years, I grew up in Tuxtla Gutierrez, Chiapas, Mexico. It was an incredible experience. I will remember and cherish for the rest of my life no matter how old I get. From Middle school to High Schools I lived in Rio Rancho New Mexico. I also went to Las Cruces New Mexico for college and attended NMSU. I choice to work in the insurance industry because I love to help people and that’s what insurance is able to provide. It protects and helps policy holders. It is something that everyone needs (Even if they don’t like it).
In my free time, I am an avid reader. You can find me reading anytime, anywhere. When I was in high school I made a deal with my nieces and nephew to get them to start reading more. We would each choose a book and read it together and once it was done we would talk about it and then I would give them a prize. It turned into something we still do to this day even if I am an adult and so are they we still enjoy reading together. I can read 3 to 5 books in a weekend. But reading is not all I do, I also love to go dancing. I love to help Jalene Berger with the Haven House donations, events and advertisement it is a cause we here at The Berger Agency all love and support.

Naomi Ockerman
Customer Service Specialist

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I have returned to the world of insurance after taking time off to raise my family. It is very important to me to help our clients understand their coverages and billing. My goal is to provide outstanding customer service. I am from Clovis New Mexico where I started my insurance journey. I love books and have a degree in library technology. I love to know I never left someone unprotected and I have given my customers every opportunity to insure their every need.
When I am not in the office, you can find me with my family.  I am extremely blessed to have my loved ones. Our weekends are filled with dance events for my daughter, bowling for my son and of course family and friends by the pool with great food on the grill. You can find me once a month scrapbooking…for a full day, or maybe an entire weekend retreat. I serve on the board with Friends of Baila Baila Artists & Dancers and the state board for New Mexico PTA.

Jeannette Denison
Licensed Sales Producer

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In 1977 I was employed as support staff in an insurance office.  Now, all of these years later, here I am! I am an Albuquerque native and have enjoyed serving the local community for most of my adult years. I am passionate about New Mexico and it’s many cultures. My most fulfilling day is when a client feels well taken care and confident in their decisions to protect themselves and their future. Family is the most valuable asset anyone can be a part of.
In my free time, you will likely you will find me working in my garden or preparing a meal for my family. Nothing is more fulfilling than spending time with my family and friends, immediate and extended. It doesn’t matter what the activity is, as long as it is shared with loved ones. We all love being outdoors and staying active in all types of activities. I am also a natural birth midwife/doula.  It has been a blessing to have assisted in the birth of close to 400 babies. I support our military civil servants as much as possible. I feel without their service, we would not have the freedoms we take for granted.

Suzanne Baca
Customer Sales Associate

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I have been with The Berger Agency for over 10 years now. I am the claim support specialist and service specialist. I will work to see that you are satisfied with your service experience at The Berger Agency. I am a native of Albuquerque very proud to call this beautiful community home. What excites me most when I am at work I making sure that the customer is happy with the service I have provided.
In my free time, I love to go to the lake, camping, fishing and hunting with my family and our puppy. We enjoy everything that would allow me to truly enjoy this wonderful place we all call home. Although I do love being outdoors and going on a great adventure with my family something many may not know is that I love to sew.

Xochilt Candelaria
Licensed Sales Producer

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I bring over 17 years of experience to The Berger Agency. I am fluent in Spanish and English. My goal to provide our customers with great policy choices and reviews so that they may receive the can protect themselves and family. I grew up in Las Cruces New Mexico. I enjoy being able to help my customers manage their everyday risks with giving them the knowledge to help protect their family and their assets.
When I am out of the office, I enjoy going camping and spending time with my family and friends. I love getting the opportunity to travel to my hometown Las Cruces New Mexico. My guilty pleasure is being at the gym at 4am every morning, which makes my addition to peanut butter and jelly sandwiches more enjoyable!

Monica Duran
Licensed Sales Professional

I have over 20 years of helping others make insurance decisions that help them with a positive outcome for their future. I grew up in Albuquerque, NM.  My desire was to become an Attorney but, I changed my mind, when I realize, I like helping people whether physically or mentally, I wanted to be a physical therapist.  I would like to finish my schooling to become that, but until then Insurance is my life. There are many faces to insurance. My main purpose is to help others and that they know, what I am doing, is for their benefit and their well-being.  Plus, it gives me a sense of satisfaction knowing, I helped them.  I Love my Life & the experiences I have been given, whether they have been good or bad. They have made me humble.

The weekends are meant to be with my loved ones, My husband Orlando, my family and close friends.  You will also find me enjoying the outdoors, music, dancing, drawing, sewing & my ministry. Ain’t Life Grand!  I always personally enjoy volunteering, whether thru work or home or elsewhere.  I enjoy helping others.  That is what keeps a person strong, healthy and carrying a good outlook on Life.