Meet Our Team

Jalene Berger

Agency Owner

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I’ve been managing everyday risks, protection, and retirement, for families in the Rio Rancho/Albuquerque area for 40 years. I grew up in Coldwater Michigan. I am a very proud graduate of The University of Michigan. I have the ability to make a difference in a family’s daily life and financial future. I really enjoy preparing gourmet meals and pairing them with fine wines. When I’m not working, I’m in the kitchen or working out to burn off my calorie intake! When I am not in the kitchen, I love to read motivational books. I feel so passionately about the amazing benefits that can be provided by having the knowledge of being properly protected now and in the future, that I conduct a monthly workshop regarding insurance and financial matters, with the victims of domestic abuse at Haven House.  

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Tracie Montane

Licensed Sales Producer

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I’m originally from Gainesville, Florida, and attended the University of Florida… GO GATORS! I enjoy live music and the beautiful mountains New Mexico provides. I have been a sales producer for 25 years. Helping families manage their risks and offering them the best coverage possible is the most satisfying thing about my job. I love live music, the great outdoors, and watching my University of Florida Gators play football.

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Cheryl Ballantine

Licensed Sales Producer

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Cheryl grew up in New England and brings over 13 years of insurance experience to the team—10 years working in agencies and 3 years handling claims. She is passionate about solving insurance problems and finds fulfillment when customers express their gratitude through calls or thank-you cards. Personally, Cheryl enjoys gardening and shopping for clothes. On weekends, she prefers being at home with her family. While she isn’t currently involved in volunteer work, she takes pride in the support and care she provides to customers every day.

Aldrian Alfonso

Licensed Sales Producer

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My journey in insurance began with Farmers Insurance, where I gained valuable experience in helping clients secure their financial future and peace of mind. Born in the Philippines and raised in San Francisco, I’ve spent most of my life in Rio Rancho, New Mexico. What excites me most about my work is the ability to make a real difference in people’s lives through proper protection.

In my free time, I’m passionate about photography, which I’ve pursued since 2017. My wife and I also enjoy exploring antique stores for unique treasures to decorate our home. A longtime 49ers fan.

 

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Jacqueline Butt

Licensed Sales Producer

I’ve been working face-to-face with people for over 20 years. I am most excited about meeting new people. I believe a stranger is a friend you haven’t met yet. I know I will bring heart, efficiency, and integrity to every interaction.

I grew up in two of the most mysterious states: Alaska and New Mexico. In Alaska, I spent my time fishing, camping, snowmobiling, and living the small-town life with my Dad and five other siblings. Later, I would be with my mom in New Mexico, living in the biggest city, Albuquerque. I grew up fast and became an adult before 16. When I’m not working, you’ll find me spending time with my family. I believe family is the most important thing, and time spent says, “I love you!”

I love love love reading! I read at least two books a month. I love fiction; fantasy is my main genre. I also love leadership books. They are a mirror that everyone should take a look into. Cooking is one of my guiltiest pleasures! I’m a trained Chef; baking and pastry are my specialties. I’m also an avid outdoorswoman! I also play online video games with my Alaskan family.

I’m very passionate about supporting New Mexico organizations. I do this by donating my time and money and running 5ks to support various causes! I have been doing this since January 2024.

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Linda Ferguson

Director of First Impressions

I have been living and working in the Rio Rancho area since 2017. I am new to the industry and have worked in hotel hospitality prior to this position, starting in 2024.

I am very excited to serve my clients with the best insurance coverage for their needs!

I love to read; Harry Potter is one of my favorites. I love watching movies too, especially Marvel movies like The Avengers!

On the weekends, you can usually find my husband and I spending time together. We enjoy walking around our Mariposa community.

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